Data Privacy Policy

Effective Date: January 2025

1. Introduction

Forensic Intelligence PTE LTD. ("we," "our," or "us") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Spector Subscription Portal.

2. Information We Collect

We collect the following types of personal data:

2.1 Information You Provide

• Account Information: Email address, username, and hashed password
• Payment Information: Processed securely through Stripe (we do not store credit card details)
• Subscription Information: Subscription ID, plan details, and license activation data

2.2 Automatically Collected Information

• Usage Data: Login times, feature usage, and interaction with the portal
• Technical Data: IP address, browser type, and device information through Cloudflare

3. Purpose of Data Collection

We collect and use your personal data for the following purposes:

• To create and manage your account
• To process subscription payments and renewals
• To activate and manage licenses for the Spector platform
• To provide customer support and respond to inquiries
• To send important service updates and notifications
• To comply with legal obligations and prevent fraud

4. Legal Basis for Processing

We process your personal data based on:

• Consent: You have given consent for specific purposes
• Contract: Processing is necessary to fulfill our subscription agreement
• Legal Obligation: We need to comply with Singapore law
• Legitimate Interests: To operate and improve our services

5. Data Sharing and Disclosure

We may share your data with:

• Stripe: For secure payment processing
• Cloudflare: For hosting and security services
• Legal Authorities: When required by law or court order

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

6. Data Storage and Security

Your data is:

• Stored securely using industry-standard encryption
• Hosted on Cloudflare's secure infrastructure
• Protected by hashed passwords (we cannot see your actual password)
• Subject to regular security audits and updates

7. Data Retention

We retain your personal data:

• Account data: As long as your account is active
• Subscription records: For 7 years after termination (for accounting purposes)
• Technical logs: For 90 days unless required for security investigations

8. Your Rights Under PDPA

Under Singapore's Personal Data Protection Act, you have the right to:

• Access: Request a copy of your personal data
• Correction: Request corrections to inaccurate data
• Withdrawal: Withdraw consent for data processing
• Data Portability: Request your data in a structured format
• Complaint: Lodge a complaint with the Personal Data Protection Commission

9. International Data Transfers

Your data may be transferred to and processed in countries outside Singapore. We ensure appropriate safeguards are in place to protect your data in accordance with PDPA requirements.

10. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date.

12. Contact Our Data Protection Officer

For any questions about this Privacy Policy or to exercise your rights, please contact:

13. Cookies and Tracking

We use essential cookies to maintain your session and ensure the portal functions properly. These cookies are necessary for the operation of the service and cannot be disabled.