Data Privacy Policy
We operate as a PDPA-first subscription service. Every workflow inside the Spector portal is designed to protect sensitive evidence, personal data, and the teams who rely on it.
At-a-glance controls
- Data minimization through scoped collection and retention controls
- Stripe for PCI compliant billing, Cloudflare for edge security and WAF
What we collect
Only the credentials, billing identifiers, and subscription metadata required to run your workspace, plus operational telemetry for security hardening.
- Account: email, username, hashed password
- Billing: processed directly by Stripe
- Telemetry: login usage and device context
How we secure it
Encryption at rest and in transit, strict least-privilege controls, and audit trails keep investigative data and credentials inside your trust perimeter.
- Cloudflare zero-trust edge
- Role-based control across teams
- Continuous security reviews
Complete data deletion
PDPA guarantees your right to request complete deletion of your data. Our DPO team executes deletion requests within statutory timelines, ensuring all data is removed tracelessly.
- Dedicated DPO desk for deletion requests
- Complete and traceless data removal
- Deletion within statutory timelines
Full policy
1. Introduction
Forensic Intelligence PTE LTD. ("we," "our," or "us") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Spector Subscription Portal.
2. Information We Collect
We collect the following types of personal data:
2.1 Information You Provide
- Account Information: Email address, username, and hashed password
- Payment Information: Processed securely through Stripe (we do not store credit card details)
- Subscription Information: Subscription ID, plan details, and license activation data
2.2 Automatically Collected Information
- Usage Data: Login times, feature usage, and interaction with the portal
- Technical Data: IP address, browser type, and device information through Cloudflare
3. Purpose of Data Collection
We collect and use your personal data for the following purposes:
- To create and manage your account
- To process subscription payments and renewals
- To activate and manage licenses for the Spector platform
- To provide customer support and respond to inquiries
- To send important service updates and notifications
- To comply with legal obligations and prevent fraud
4. Legal Basis for Processing
We process your personal data based on:
- Consent: You have given consent for specific purposes
- Contract: Processing is necessary to fulfill our subscription agreement
- Legal Obligation: We need to comply with Singapore law
- Legitimate Interests: To operate and improve our services
5. Data Sharing and Disclosure
We may share your data with:
- Stripe: For secure payment processing
- Cloudflare: For hosting and security services
- Legal Authorities: When required by law or court order
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
6. Data Storage and Security
Your data is:
- Stored securely using industry-standard encryption
- Hosted on Cloudflare's secure infrastructure
- Protected by hashed passwords (we cannot see your actual password)
- Subject to regular security audits and updates
7. Data Retention
We retain your personal data:
- Account data: As long as your account is active
- Subscription records: For 7 years after termination (for accounting purposes)
- Technical logs: For 90 days unless required for security investigations
8. Your Rights Under PDPA
Under Singapore's Personal Data Protection Act, you have the right to:
- Access: Request information about your personal data we hold
- Correction: Request corrections to inaccurate data
- Deletion: Request complete and traceless deletion of all your data
- Withdrawal: Withdraw consent for data processing
- Complaint: Lodge a complaint with the Personal Data Protection Commission
Note: When you request data deletion, all your personal data will be permanently and tracelessly removed from our systems within statutory timelines. This action cannot be reversed.
9. International Data Transfers
Your data may be transferred to and processed in countries outside Singapore. We ensure appropriate safeguards are in place to protect your data in accordance with PDPA requirements.
10. Children's Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.
11. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date.
12. Contact Our Data Protection Officer
For any questions about this Privacy Policy or to exercise your rights, please contact:
Data Protection Officer
Forensic Intelligence PTE LTD.
160 Robinson Road, #14-04
Singapore Business Federation Center
Singapore 068914
Registration No.: 202504994C
Email: [email protected]
Phone: +49 (0)89 2316 7986
13. Cookies and Tracking
We use essential cookies to maintain your session and ensure the portal functions properly. These cookies are necessary for the operation of the service and cannot be disabled.